Delete your account

You can permanently delete your Spliz account and the personal data we hold about you, in-app or by email.

Option 1 — Delete from the app (recommended)

Open Spliz on your device.
Go to Settings → Account.
Tap “Delete account” and confirm.

Your account enters a 30-day grace period during which a fresh login restores it. After 30 days the deletion is irreversible.

Option 2 — Email request

If you can no longer access the app (lost device, removed from store, etc.), email us with the wallet address linked to your account.

privacy@spliz.app

We answer within 30 days as required by GDPR. We may ask you to prove control of the wallet (e.g. signing a short message) before processing the deletion.

What we delete

Profile data (display name, avatar) — within 30 days.
Sessions, push tokens, in-app notifications — at deletion time.
Spliz memberships and pending balances tied to your wallet — within 30 days.
Compliance audit logs (sanctions/AML) — retained 7 years as required by EU AML rules (DAC8 / AMLD6), then deleted.

What we cannot delete

Settlements you signed are recorded on the Base blockchain (a public ledger). On-chain records are permanent and cannot be erased — Spliz has no technical ability to remove them. Your wallet address remains pseudonymous on-chain unless you publicly link it to your identity.

Questions

If anything is unclear, contact our privacy team at privacy@spliz.app.

More details in our Privacy Policy.